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Something was refused

83 viewsUpdated 18/09/20261 min read

When the product says no, it is usually saying something specific. These are the refusals people meet most often and what each one means.

This topic includes:

A file was turned away

Sheets accept pdf, dxf, dwg, rvt, png, jpg and jpeg. A spreadsheet dropped into the publish wizard is named and skipped, and the drawings that were readable still publish — one bad file does not cost you the good ones.

A form will not submit

A required question has not been answered. The form names which one rather than failing silently; scroll to it, answer it, and submit again. See Fill out a form.

Dates are refused

A project's target completion cannot be before its start date, and a meeting cannot end before it begins. Both are refused at the point of saving rather than stored as something that cannot be true.

A name is already taken

Sheet numbers, asset ids and workspace names must be unique within their scope. Publishing a drawing with an existing sheet number adds a revision to that sheet rather than being refused — which is usually what was wanted, and occasionally is not. See Work with versions.

A change is not allowed

Three things are deliberately one-way or locked:

  • A locked budget cannot be edited; changes go through change orders.
  • A form template with submitted forms cannot have its questions changed.
  • Purging from a recycle bin cannot be undone.

Each is a refusal protecting a record somebody may rely on later.

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